Delivery and Returns
Orders are shipped within the United Kingdom and processed within one to three business days from the date of purchase. Customers have the option to ship with the following options:
Postage 1st Class – Royal Mail
Courier 24 – next day (via DPD).
Courier 48 – 2/3 days (via Yodel),
UK Standard Delivery.
Deliveries will be made within 3 working days after you place your order [excluding Weekends] e.g. If you order on Wednesday your goods will be delivered by the following Monday.
The cost of UK Standard Delivery is free of charge.
Order tracking is not available for Royal Mail deliveries, so please wait the full 3 working days for your delivery to arrive. We will advise you if your order is being dispatched via Royal Mail.
Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.
If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
PLEASE NOTE: WE ARE UNABLE TO DELIVER TO P.O. BOXES.
* If you place your order by 7pm Monday to Friday, you will receive your goods the next day.
* If you place your order between 6pm Friday and 4pm Sunday, you will receive your goods on Monday.
Any orders placed after 4pm on Sunday will be delivered on Tuesday.
Please note we do not deliver on a Bank Holidays and your order will be delivered 2 working days later.
A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
The cost of Next Day Delivery (via DPD) is £4.90.
The cost of Courier 48 – 2/3 days (via Yodel), £3,90
Our carrier will deliver your parcel between 7am and 9pm. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
If the parcel can’t be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
You may return non-sale merchandise for exchange or full refund only with original receipt up to 15 days from purchase date. Shipping and gift wrapping charges are non-refundable. All returns must be in original condition- unused, unwashed and undamaged with original tags and packaging. Returned items that do not meet these qualifications will not be accepted.
To make a return or exchange, please complete the return form and send regular mail (or courier) with merchandise and receipt in original packaging.
Please note, Jolie Poupée does not assume return shipping costs.